FAQ

Shipping & Returns

  • How long does a delivery usually take?
    The delivery usually takes 4-5 working days. Your parcel will be delivered by UPS.
  • How much do I have to pay for shipping?
    The overviews below contain all information about shipping costs:

    1. Shipping within Denmark
    Shipping costs are dropped for orders over 499 kr. We charge 49 kr shipping costs for orders under 499 kr.

    2. Shipping within Sweden
    Shipping costs are dropped for orders over 599 kr. We charge 59 kr shipping costs for orders under 599 kr.

    3. Shipping within Finland
    Shipping costs are dropped for orders over 59 €. We charge €6,90 shipping costs for orders under 59 €.

    4. Shipping within the UK
    Shipping costs are dropped for orders over £49,00. We charge £5,90 shipping costs for orders under £49,00.

    5. Shipping within the Netherlands
    Shipping costs are dropped for orders over 49,00 €. We charge 4,90 € shipping costs for orders under 49,00 €.

    6. Shipping within Belgium
    Shipping costs are dropped for orders over 49,00 €. We charge 4,90 € shipping costs for orders under 49,00 €.

    7. Shipping within China
    Shipping costs are dropped for orders over ¥888. We charge ¥195 shipping costs for orders under ¥888.
  • Is there a way to track my order?
    Yes. You will receive an email containing your tracking number, once you parcel has been dispatched. All you have to do is click a link to find out where exactly your parcel currently is. Please remember it can take up to 24 hours for the parcel service to activate the link.
  • Can I cancel my order?
    Yes, you can cancel the order at any time before the parcel has left our warehouse. Please send an email as soon as possible to service@foodspring.at or call us at 0800 24 25 24 0 (Monday to Friday, 9 am to 7 pm GMT+1). We will let you know what to do next if your parcel was already dispatched.

Payment & Voucher

  • What payment types are available?
    You can choose from the following:

    Paypal
    Credit Card (Master Card, Visa, American Express)
    Advance Payment
    Invoice (Bill/Klarna)
  • How do I redeem a voucher?
    Vouchers can be redeemed directly in your shopping cart. Once you have added products to the shopping cart, clicking the foodspring parcel at the top right will take you to your shopping cart. You can add your voucher number in the field “You have a voucher code?” underneath the listed products and then click “Redeem voucher”.

Products & Food Intolerances

  • Are foodspring capsules suitable for vegetarians and vegans?
    Our capsule shells are 100% vegan – they consist solely of plant cellulose fibres. We absolutely do not use animal cellulose – after all, who would want to eat slaughterhouse waste?
  • Are foodspring products suitable for use as a meal supplement?
    Our Shape Shake is an excellent meal supplement, for example instead of a sugary dessert after dinner. It is filling and a low-calorie option for supplying your body with essential nutrients. We do, however, recommend a well-balanced diet based on real meals and fresh foods.
  • Could foodspring products be harmful?
    No. All our products have been intensively tested by food scientists and are not harmful in any way. Please read the portion recommendations on all our products. Customers with chronic illnesses should always discuss their use of our products with their physician.

Advice

  • Do you offer personal consultations?
    Yes! Our experts will be happy to answer any questions you may have about training, nutrition and our products, as well as many other topics – free of charge, of course.

    Phone consultation: You can reach our experts from Monday to Friday between 9 am and 7 pm (GMT+1) via the number 0800 24 25 24 0.

    Live chat: You will find our live chat on our website. Click at the bottom left on “How can we help you?” and our experts will answer your questions personally from Monday to Friday between 9 am and 7 pm (GMT+1). You can also leave a message if everyone is busy and we will get back to you.

    Email: Simply send your question to us in an email to service@foodspring.at. We will get back to you as soon as possible.
  • Can women order the Muscle Building Pack as well?
    Yes, of course! The products contained in the muscle building pack are suitable for both men and women. There is no need to be afraid that you might build bulging muscles like a man, as women don't have sufficient levels of testosterone. Muscle building in women will simply help you to build a beautiful, lean and well-defined body and it additionally supports fat reduction.
  • I want to lose weight quickly. Which product would be best for me?
    We have developed some products that will help you reach your goals, for example our Shape Shake and the Shape Caps. Successful and sustainable weight loss, however, will mean that you have to change your eating habits and have to eat a varied, healthy and balanced diet. It is a huge mistake to think that you might lose weight faster if you eat less calories. That idea is not only wrong, it is also bad for your body. It is very important to consume at least your basic calorie requirements every day, as your body will otherwise switch to “starvation mode”, which means you will lose muscle tissue and water instead of fat.

    You would then have to eat less and less to continue losing weight. As soon as you then start eating normally again, the yoyo effect will set in, and you will soon weigh more than before you started your diet, as your body will build reserves for the next “emergency situation”. In order to prevent that, we recommend reducing your calorie intake (but not to overdo it), while at the same time stimulating your metabolism with endurance and power training to burn fat. We will be happy to give you some personal advice. Send an email to our experts at service@foodspring.at, give us a call at 0800 24 25 24 0 or contact us via the live chat at the bottom left of our website.
  • I want to build muscles quickly. Which product would be best for me?
    A good protein supply is essential for muscle building, as these are the foundation for muscles in general. Protein shakes can therefore support muscle building, as specifically protein is supplied to the body quickly and made available to your muscles directly. Our Whey Protein, for example, has a very high biological value as it is absorbed by the body particularly well and is transported to the muscles directly.

    Creatine is the energy supplier for muscles and improves overall physical performance. Fatigue sets in a lot later and regeneration is faster. Creatine will increase your muscle power and helps you to optimise your performance. You will get your best result if you alternate endurance and power training 3 to 4 times a week and ensure a healthy and well-balanced diet. We will be happy to give you some personal advice. Send an email to our experts at service@foodspring.at, give us a call at 0800 24 25 24 0 or contact us via the live chat at the bottom left of our website.
  • I want to get better muscle definition. What would be the best way?
    Muscle definition means they become visible – and for that you have to loose fat. That fat is layered over your muscles and hides them. A calorie deficit will allow you to work on bringing your muscles into view. It is very important that you continue training to increase your metabolic rate and maintain muscle mass. Proteins will give you some additional help. We will be happy to give you some personal advice. Send an email to our experts at service@foodspring.at, give us a call at 0800 24 25 24 0 or contact us via the live chat at the bottom left of our website.
  • I want to lose weight and build muscles at the same time. What would be the best way?
    Doing both at the same time is unfortunately impossible, but it is of course connected. We recommend that you start with losing weight, i.e. reducing your calorie intake and exercising at the same time to speed up your metabolism and maintain your muscle mass. Once you have reached your target weight, you can then start concentrating on building muscle. We would then recommend increasing your calorie intake combined with intensive training to give you sufficient capacity for muscle building.

    It is important to ensure a varied and well-balanced diet for both processes. Our products can help you achieve both your goals. We will be happy to give you some personal advice. Send an email to our experts at service@foodspring.at, give us a call at 0800 24 25 24 0 or contact us via the live chat at the bottom left of our website.

Our Body Check

  • How does the Body Check work?
    Our Body Check was developed by leading nutritionists, personal trainers and medical professionals. An analysis of your lifestyle, eating habits and your personal training goal will allow us to offer you a personalised recommendation for products that will help you get to where you want to be. Each product combination is customised to suit your individual needs. Your personal information will of course remain anonymous.
  • Why can’t I elect products in the Body Check that are labelled “Not recommended”?
    We have cancelled out some products based on the information you entered in the Body Check. We wouldn’t recommend a whey protein for a vegan, as you wouldn’t eat something containing milk. We also think it very important that you consult with your doctor first if you have a chronic illness.
  • What do you mean by “Test once”, “3 months” and “12 months” now that I have filled out the Body Check?
    “Test once” means that we will send you the selected products one time and you will pay the regular price for it. “3 months” means you are agreeing to 3 monthly deliveries of your product combination. You will then receive a parcel once a month. In return, you will receive a 15% discount for these products. “12 months” means you are agreeing to monthly deliveries for 12 months. You will then receive a parcel once a month for a total of 12 months. Each delivery will be 25% cheaper than the regular product price in the shop. You will find all the details in our Terms & Conditions in section 3.